What happens after I place my order?

Once you place an order, you will receive an order confirmation email with your order number. Your order will be processed and shipped within 1-2 business days of us receiving the order. During busy times such as Christmas and the holidays, your order will be shipped 2-4 business days of us receiving the order. Orders placed on weekends and public holidays will be processed the next business day.

What is your shipping timeline during COVID-19?

Our team is working hard to get orders shipped as quickly as possible.

Once you place an order, you will receive an order confirmation email and a shipping confirmation email from us within 1-2 business days. Shipping companies may experience some delays at the moment, due to the current pandemic. We have no control over the delay for delivery once your package ships.

Where do you ship?

We ship throughout Australia.

 

When can I expect my order to arrive?

The standard shipping is 3-5 business days. Remote areas may be 5-7 business days.

Please bear in mind that due to the current pandemic, local delivery services may be delayed (which is out of our control).

Once your order has shipped, you’ll receive a notification when your order is on the way with tracking information. If you have any questions about the state of your order, you can contact us on support@ronnypenny.com.au

How much does shipping cost?

This varies depending on your location as well as the size and weight of the order placed.

Shipping costs are detailed when you complete your online purchase at the checkout.

How can I reach you?

You can email us 24/7 at support@ronnypenny.com.au for general inquiries. We will respond as soon as we can.

Please give as much detail as you can so we can respond with the correct information.