HOW DO I ORDER
We’ve made this as simple as possible.
• Once you have identified a product you wish to purchase, you click on either the ‘Add to Cart’ button marked by a shopping cart icon or you can proceed straight to check-out by clicking ‘Buy Now’.
• Once you have arrived at the check-out you will be able to review your order and add your contact details, shipping and billing addresses, and possible comments.
• Once you have completed the check-out process you will receive an email containing a Ronny Penny reference number and the order confirmation.
• Once you have identified a product you wish to purchase, you click on either the ‘Add to Cart’ button marked by a shopping cart icon or you can proceed straight to check-out by clicking ‘Buy Now’.
• Once you have arrived at the check-out you will be able to review your order and add your contact details, shipping and billing addresses, and possible comments.
• Once you have completed the check-out process you will receive an email containing a Ronny Penny reference number and the order confirmation.
HOW CAN I MAKE PAYMENT
We only accept credit and debit card payments (aligned with MasterCard and Visa). You can also pay with your Paypal account.
It is the 3 digit code located on the back of your credit or debit card located at the end of the signature box.
If your payment fails, you will be given the option to provide another form of payment.
Yes. You will be emailed a tax invoice as soon as you complete your online order.
Most of our items do no attract GST. If they do it is detailed when you are completing payment at the checkout.
All shipping costs WILL include 10% GST.
All shipping costs WILL include 10% GST.
No, we don't offer a layby facility at this stage.
CONFIRMING MY ORDER
You will be sent a confirmation email with aRonny Penny reference number and an invoice, minutes after you finish the checkout process.
If you don't receive an email (don’t forget to check your 'Junk' folder), or if you are unsure whether your order was successful, please contact our Customer Service Centre via:
• Email us on support@ronnypenny.com.au
If you don't receive an email (don’t forget to check your 'Junk' folder), or if you are unsure whether your order was successful, please contact our Customer Service Centre via:
• Email us on support@ronnypenny.com.au
Unfortunately, once the order has been placed you cannot cancel or change your order. However, you are welcome to return the product based on what is outlined within our ‘Return Policy’.
You are welcome to communicate with our Customer Service Team via:
• Email us on support@ronnypenny.com.au
We aim to respond to your questions promptly to assist you. Please provide your RonnyPenny order reference number so we can confirm the status of your order.
• Email us on support@ronnypenny.com.au
We aim to respond to your questions promptly to assist you. Please provide your RonnyPenny order reference number so we can confirm the status of your order.
PRODUCT RETURNS
Yes you can, please refer to our Return Policy.
Depending on the type of card used for the payment, it usually takes from 3 to 5 business days for a refund to be credited, following approval. All refunds from Ronny Penny are refunded back to the card used to make the purchase.
Please note that refunds cannot be processed back to the card until the goods have been returned to our Distribution Centre and confirmed they are in ‘as new’ condition.
Please note that refunds cannot be processed back to the card until the goods have been returned to our Distribution Centre and confirmed they are in ‘as new’ condition.
You can get in contact with us and we can provide you with a digital copy of your receipt.
Contact us via:
• Email us on support@ronnypenny.com.au
• Email us on support@ronnypenny.com.au
DELIVERING AND TRACKING
We aim to have your order delivered within 3 to 5 business days after receiving and processing your order.
From dispatch, the estimated standard delivery times are:
• 3 to 5 business days for metropolitan cities on the Sydney and Melbourne (excluding weekends*)
• 4 to 7 business days for metropolitan cities in Western Australia, Queensland and Tasmania
• Northern Territory is 4 - 7 days (excluding weekends*).
• Regional Australia is 4 – 7 days
Please note we have no control of the delivery once the product is shipped.
From dispatch, the estimated standard delivery times are:
• 3 to 5 business days for metropolitan cities on the Sydney and Melbourne (excluding weekends*)
• 4 to 7 business days for metropolitan cities in Western Australia, Queensland and Tasmania
• Northern Territory is 4 - 7 days (excluding weekends*).
• Regional Australia is 4 – 7 days
Please note we have no control of the delivery once the product is shipped.
At this stage we only deliver to Australian addresses.
We ship to all locations within Australia.
Shipping costs are detailed when you proceed to the checkout process.
When your order is dispatched and we receive confirmation by the courier you will be advised by email a Tracking Number
TRACKING
If your parcel does not arrive you should contact us via:
• Email us on support@ronnypenny.com.au
• Email us on support@ronnypenny.com.au
Anyone who is present at the time of delivery can accept your parcel. A signature is obtained at point of delivery for both Regular and Express eParcel deliveries. If no one is available, the carrier will leave written instructions on how you can collect your parcel from the nearest pick-up location.
If you do not pick up your parcel in the required time; as stated on the card from the carrier, your parcel will be sent back by the carrier and we will refund the cost of the products you ordered. However shipping costs will not be refunded.
You may then choose to place another order with us.
If you do not pick up your parcel in the required time; as stated on the card from the carrier, your parcel will be sent back by the carrier and we will refund the cost of the products you ordered. However shipping costs will not be refunded.
You may then choose to place another order with us.
Unfortunately you cannot specify special delivery instructions or nominate times as the delivery run is organised by the courier depending on the locations of the parcels to be delivered
Please note:
• Delivery times may be longer than normal for orders placed during popular promotions and around seasonal events and public holidays such as Easter and Christmas. Please allow extra time for delivery during these peak periods.
• Please note that delivery may take a little longer to rural areas, so it’s best to order early.
Please note:
• Delivery times may be longer than normal for orders placed during popular promotions and around seasonal events and public holidays such as Easter and Christmas. Please allow extra time for delivery during these peak periods.
• Please note that delivery may take a little longer to rural areas, so it’s best to order early.
PRODUCTS
Unfortunately, we do not offer any trials of the products.
Unfortunately, we do not offer any product rentals at this time.
Unfortunately, we do not provide the assemblage of products. We provide instructions for the use and assemblage of our products together with our invoice.
Whilst not all our products require assemblage, we ask that customers who are ordering mobility products (especially for the elderly) have someone available able to assist with the assemblage of the product.
Whilst not all our products require assemblage, we ask that customers who are ordering mobility products (especially for the elderly) have someone available able to assist with the assemblage of the product.
Yes you can send your order to somebody else, as a gift. A packing list, which does not include the order’s dollar value, will be included in your parcel. The tax invoice will be emailed directly to you.
We have ensured that all our product images best represent the products we are selling. Some colour or shades may differ from the original images.