Goods supplied in accordance with the buyer’s order can only be returned with the express approval of the seller.

Requests to return goods must be submitted within 7 days from the date of shipping and the original invoice number must be quoted.

Where goods are accepted(for credit or refund at the seller’s discretion) they must be delivered at the buyer’s expense into the seller’s store or warehouse in brand new condition in original packaging. Returned products are the buyer’s responsibility until they reach the seller. The seller shall not be responsible for incorrect address, misdirected shipments or products lost or damaged in transit. For lost or damaged goods in transit you need to contact the courier company.

The seller reserves the right to levy a re-stocking fee against any returns the seller may agree to accept. Such fees are levied at the absolute discretion of the seller and would be advised to you and deducted from the refund amount.

Any refunds will be refunded in the form of the original payment method used by the buyer.

For hygiene reasons RonnyPenny is unable to accept returns of bathroom products such as commodes, raised toilet seats, cushions and transfer benches.